Selection of Agency for Providing AI Enabled CCaaS Based Customer Grievance Redressal System, Customer Helpdesk Operations & Social Media Management Services
Tender Specifications & Timeline
17 FieldsPurchase Order & Contract Award
Official eProcurement award disclosure & contractor details
PO #72228
PO Date:2026-08-08
Work Commencement:2026-08-08
Validity / Expiry:2026-11-30
Total Monthly Operations Cost (B)
Purchase Order #
Official PO
Awarded Contract Value
₹8.93 L
Estimated Value (PAC)
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Margin vs Estimate
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Awarded Contractor (Official Order Recipient)
This urban development tender covers selection of Agency for Providing AI Enabled CCaaS Based Customer Grievance Redressal System, Customer Helpdesk Operations & Social Media Management Services, issued by Kumari Himani under reference NIT- 05/2026-27/BARH/UDHD. The tender is currently Expired. Following contract finalisation, the work was awarded to Biz GrowthElevator private limited under Purchase Order #72228 for a total value of ₹8.93 L.
This procurement is part of ongoing efforts by Bihar government departments to maintain and upgrade public infrastructure and services in Bihar. Vendors interested in similar opportunities can browse other tenders from the same issuing department below.
Authority & Contacts
Dealing / Issuing Officer
Ms KUMARI HIMANI (Executive Officer)
Designation: BARH MUNICIPAL COUNCIL (EO)
Organization: Nagar Parishad Barh
Approving Authority
KUMARI HIMANI
Designation: EXECUTIVE OFFICER
Organization: URBAN DEVELOPMENT AND HOUSING DEPARTMENT
About This Procurement Notice
This Bihar state government tender was issued by Kumari Himani. Bids must be submitted by 2026-06-21 17:00:01.
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Frequently Asked Questions
- QWhat is the status of the tender "Selection of Agency for Providing AI Enabled CCaaS Based Customer Grievance Redr"?
- The current status of this tender is "Expired". The submission deadline is 2026-06-21 17:00:01. This information is sourced from official government procurement portals.
- QWho issued this Bihar government tender?
- This tender was issued by Kumari Himani. The reference number is NIT- 05/2026-27/BARH/UDHD. It is a Bihar state government procurement notice.
- QWhat is the estimated value of this tender?
- The estimated tender value has not been disclosed for this procurement notice. Please refer to the official tender documents for detailed specifications.
- QWho won the contract for this tender?
- The contract for "Selection of Agency for Providing AI Enabled CCaaS Based Customer Grievance Redressal System, Customer Helpdesk Operations & Social Media Management Services" was awarded to Biz GrowthElevator private limited under Purchase Order #72228 with an awarded contract value of ₹8.93 L.
- QWhat is the final awarded contract value?
- The final awarded contract value is ₹8.93 L.