Refund & Cancellation Policy
How cancellation works, what happens to your access, and how we handle billing errors for memberships.
The terms
- Memberships are non-refundable
All membership payments — monthly and annual, Silver and Platinum — are final and non-refundable once processed. We do not issue partial or pro-rated refunds for the unused portion of a billing period. Please review the plan and price on the Membership page before subscribing.
- Cancel any time — access runs to the end of the period
You can cancel your membership at any time, and cancelling is always free. Cancelling stops all future renewals; it does not end your current period early. Your membership benefits stay active until the end of the period you have already paid for, after which your account returns to the free tier. You are never charged again after you cancel.
- Billing errors are refunded in full
The non-refundable terms above cover voluntary purchases, not our mistakes. If you are charged twice for the same period, charged after cancelling, charged an incorrect amount, or charged for a subscription you did not authorise, we refund that payment in full. Write to contact@biharinfratales.com with the payment reference and we will verify it against our records and process the refund to the original payment method.
- Payment processing and timelines
Payments are processed by Dodo Payments. Where a refund is due under the terms above, we initiate it within 5 business days of verifying the request. Once initiated, the funds reach your original payment method according to your bank or card issuer's own timelines, which are outside our control and typically take a further 5 to 10 business days.
- Changes to this policy
If we change these terms, the revised policy applies only to payments made after it is published on this page. The terms in force when you subscribed continue to govern that subscription for its current period.
How to cancel
Email contact@biharinfratales.com from the address registered on your account and ask us to cancel your membership. We action cancellation requests within 2 business days and confirm by email once it is done.
If your next renewal date falls inside that window, write to us before that date and we will make sure you are not renewed. Cancelling is always free, and your access continues until the end of the period you have already paid for.
Frequently Asked Questions
- QHow do I cancel my membership?
- Email contact@biharinfratales.com from the address registered on your account and ask us to cancel. We action cancellation requests within 2 business days and confirm by email once it is done. If your next renewal date falls inside that window, write to us before that date and we will make sure you are not renewed.
- QDo I lose access immediately when I cancel?
- No. Cancelling stops future renewals only. Your membership benefits stay active until the end of the period you have already paid for, and your account returns to the free tier after that.
- QCan I get a refund for the unused part of my subscription?
- No. Membership payments are non-refundable and we do not pro-rate the unused portion of a billing period. Because access continues to the end of the period you paid for, you keep the full benefit of that payment.
- QI was charged twice — what happens?
- That is a billing error, not a voluntary purchase, and it is refunded in full. Write to contact@biharinfratales.com with the payment reference. The same applies if you were charged after cancelling, charged the wrong amount, or charged for something you did not authorise.
- QDo I need a membership to use the data on this site?
- No. The core data on BiharInfraTales is free and openly accessible to everyone, with no general paywall. Membership is a way to support the platform; the only entitlement it adds is bulk CSV data export for Platinum members.