Call Centre Services
Tender Description
Appointment of a Call Centre Agency for Providing a Centralized Customer Care Call Centre (CCC) and Bijli Suvidha Kendra (BSK) to DHBVNL Customers
Tender Specifications & Timeline
14 FieldsTotal Bidders
3
Lowest Bid (L1)
₹8.37 Cr
Estimated Value (PAC)
₹18.71 Cr
Margin vs Estimate
-55.28%
L1 to L2 Spread
+185.47%
| Rank | Bidder / Contractor | Quoted Bid | Gap vs L1 | vs Estimate | Status |
|---|---|---|---|---|---|
| L1 | ₹8.37 Cr | 0.0% (L1) | Rejected-Fin | Rejected-Finance | |
| L2 | CYFUTURE INDIA PRIVATE LIMITED#1392586 | ₹23.89 Cr | +185.47% | Rejected-Fin | Rejected-Finance |
| L3 | ₹24.80 Cr | +196.33% | Rejected-Fin | Rejected-Finance |
This tender covers call Centre Services, issued by Haryana Board Corporation under reference TER-05/IT/CCC/2025-26. The estimated contract value is ₹18.71 Cr, and the tender is currently Expired.
This procurement is part of ongoing efforts by central government agencies and public sector undertakings to maintain and upgrade public infrastructure and services in GURUGRAM. Vendors interested in similar opportunities can browse other tenders from the same issuing organisation below.
Bid withdrawal by bidder
Bid withdrawal by bidder
Bid withdrawal by bidder
| Bidder | Submitted On | Status | Fin. Value | Rank | Remarks / Logs |
|---|---|---|---|---|---|
CYFUTURE INDIA PRIVATE LIMITED #1392586 | 24-Dec-2025 02:30 PM | Rejected-Finance Updated: 24-Sep-2026 12:16 PM | 23,89,40,442.00 | L2 | Bid withdrawal by bidder |
Insight Customer Call Solutions LImited #1389616 | 24-Dec-2025 02:11 PM | Rejected-Finance Updated: 24-Sep-2026 12:16 PM | 24,80,30,100.00 | L3 | Bid withdrawal by bidder |
M/s Arceus Infotech Private Limited #1399584 | 14-Jan-2026 02:39 PM | Rejected-Finance Updated: 24-Sep-2026 12:16 PM | 8,36,99,406.00 | L1 | Bid withdrawal by bidder |
Bid Evaluation Details & Logs
technical bid opening
Date: 19-Mar-2026 11:49 AM
Officer: Nitish Kumar Choubey
ALL THREE BIDDERS ARE ELIGIBLE
technical evaluation
Date: 19-Mar-2026 11:51 AM
Officer: Nitish Kumar Choubey
finance bid opening
Date: 24-Sep-2026 12:01 PM
Officer: Nitish Kumar Choubey
Participated
finance evaluation
Date: 24-Sep-2026 12:16 PM
Officer: Nitish Kumar Choubey
About This Procurement Notice
This Haryana state government tender was issued by Haryana Board Corporation. The estimated contract value is ₹18.71 Cr. Bids must be submitted by 27-Jan-2026 03:00 PM.
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Frequently Asked Questions
- QWhat is the status of the tender "Call Centre Services"?
- The current status of this tender is "Expired". The submission deadline is 27-Jan-2026 03:00 PM. This information is sourced from official government procurement portals.
- QWho issued this Haryana government tender?
- This tender was issued by Haryana Board Corporation. The reference number is TER-05/IT/CCC/2025-26. It is a Haryana state government procurement notice.
- QWhat is the estimated value of this tender?
- The estimated tender value is ₹18.71 Cr. This is the approximate contract value as disclosed in the official tender document.