Appointment of an agency for operating the APDCL Customer Call Centre
Tender Specifications & Timeline
16 FieldsTotal Bidders
6
Lowest Bid (L1)
₹16.29 Cr
Estimated Value (PAC)
₹19.96 Cr
Margin vs Estimate
-18.39%
L1 to L2 Spread
+0.00%
Completion Period
730 days
| Rank | Bidder / Contractor | Quoted Bid | Gap vs L1 | vs Estimate | Status |
|---|---|---|---|---|---|
| L1 | ₹16.29 Cr | 0.0% (L1) | -18.39% | Admitted-Finance | |
| L1 | ICCS DIGX LIMITED#309073 | ₹16.29 Cr | 0.0% (L1) | -18.39% | Admitted-Finance |
| L1 | ₹16.29 Cr | 0.0% (L1) | -18.39% | Admitted-Finance | |
| L1 | We Win Limited#308736 | ₹16.29 Cr | 0.0% (L1) | -18.39% | Admitted-Finance |
| L2 | CYFUTURE INDIA PVT. LTD.#308887 | ₹16.60 Cr | +1.92% | -16.82% | Admitted-Finance |
| DQ | EMRI GREEN HEALTH SERVICES#309071 | — | — | Rejected-Tech | Rejected-Technical |
This tender covers appointment of an agency for operating the APDCL Customer Call Centre, issued by Assam Power Distribution Company Ltd under reference APDCL/CGM_CRMS/CCC/2026/256. The estimated contract value is ₹19.96 Cr, and the tender is currently Expired. Under financial bid evaluation, Altruist Technologies Pvt Ltd emerged as the lowest (L1) bidder with a quoted bid amount of ₹16.29 Cr.
This procurement is part of ongoing efforts by central government agencies and public sector undertakings to maintain and upgrade public infrastructure and services in Guwahati. Vendors interested in similar opportunities can browse other tenders from the same issuing organisation below.
Non-Responsive. Does not Qualify the eligibility criteria as per RFP clause No. 4.2. MAAT value less than Rs 10 cr. in Call Centre Operations during the FY (22-23 to 24-25)
| Bidder | Submitted On | Status | Fin. Value | Rank | Remarks / Logs |
|---|---|---|---|---|---|
Altruist Technologies Pvt Ltd #309088 | 20-Aug-2026 04:09 PM | Admitted-Finance Updated: 29-Sep-2026 10:44 AM | 162894900.16 | L1 | — |
CYFUTURE INDIA PVT. LTD. #308887 | 20-Aug-2026 03:28 PM | Admitted-Finance Updated: 29-Sep-2026 10:44 AM | 166028100.16 | L2 | — |
EMRI GREEN HEALTH SERVICES #309071 | 20-Aug-2026 03:49 PM | Rejected-Technical Updated: 23-Sep-2026 04:03 PM | — | — | Non-Responsive. Does not Qualify the eligibility criteria as per RFP clause No. 4.2. MAAT value less than Rs 10 cr. in Call Centre Operations during the FY (22-23 to 24-25) |
ICCS DIGX LIMITED #309073 | 20-Aug-2026 03:35 PM | Admitted-Finance Updated: 29-Sep-2026 10:44 AM | 162894900.16 | L1 | — |
Vision Plus Security Control Limited #309197 | 20-Aug-2026 03:24 PM | Admitted-Finance Updated: 29-Sep-2026 10:44 AM | 162894900.16 | L1 | — |
We Win Limited #308736 | 20-Aug-2026 10:39 AM | Admitted-Finance Updated: 29-Sep-2026 10:44 AM | 162894900.16 | L1 | — |
Bid Evaluation Details & Logs
technical bid opening
Date: 24-Aug-2026 03:04 PM
Officer: Gopal Kalita
All bids are admitted.
technical evaluation
Date: 23-Sep-2026 04:03 PM
Officer: Muktanjan Borah
finance bid opening
Date: 29-Sep-2026 10:44 AM
Officer: Gopal Kalita
All bids are admitted.
About This Procurement Notice
This Assam state government tender was issued by Assam Power Distribution Company Ltd. The estimated contract value is ₹19.96 Cr. Bids must be submitted by 20-Aug-2026 05:00 PM.
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Frequently Asked Questions
- QWhat is the status of the tender "Appointment of an agency for operating the APDCL Customer Call Centre"?
- The current status of this tender is "Expired". The submission deadline is 20-Aug-2026 05:00 PM. This information is sourced from official government procurement portals.
- QWho issued this Assam government tender?
- This tender was issued by Assam Power Distribution Company Ltd. The reference number is APDCL/CGM_CRMS/CCC/2026/256. It is a Assam state government procurement notice.
- QWhat is the estimated value of this tender?
- The estimated tender value is ₹19.96 Cr. This is the approximate contract value as disclosed in the official tender document.
- QWho is the lowest (L1) bidder for this tender?
- Under financial bid evaluation for "Appointment of an agency for operating the APDCL Customer Call Centre", Altruist Technologies Pvt Ltd emerged as the lowest (L1) bidder with a quoted bid amount of ₹16.29 Cr. Full bid rankings and vendor comparisons are available on BiharInfraTales.