Request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment & Operations support for Integrated Omni-Channel CRM system for Customer Complaint Handling Activities being done by North Bihar Power Distribution Company Limited (NBPDCL) and South Bihar Power Distribution Company Limited (SBPDCL)for a period of 2 Years post Go Live and extendable by another 3 years based on satisfactory performance of the selected bidder for operations support on a year-to-year basis.

This power & energy tender covers request for Proposal (RFP) for Appointment of Agency for Design, Development, Deployment & Operations support for Integrated Omni-Channel CRM system for Customer Complaint Handling Activities being done by North Bihar Power Distribution Company Limited (NBPDCL) and South Bihar Power Distribution Company Limited (SBPDCL)for a period of 2 Years post Go Live and extendable by another 3 years based on satisfactory performance of the selected bidder for operations support on a year-to-year basis., issued by Raj Kumar under reference 21/PR/SBPDCL/2024. The estimated contract value is ₹30.58 Cr, and the tender is currently Expired. Following contract finalisation, the work was awarded to M/s NYG ENERGY SOLUTIONS PRIVATE LIMITED under Purchase Order #34176 for a total value of ₹36.42 Cr.

This procurement is part of ongoing efforts by Bihar government departments to maintain and upgrade public infrastructure and services in Bihar. Vendors interested in similar opportunities can browse other tenders from the same issuing department below.